Frequently Asked Questions

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  1. What is the return policy?

    Please review all items carefully before placing your order. ALL SALES ARE FINAL - no returns, exchanges, or cancellations. All items in your cart are listed for review before purchase.

  2. How much is shipping?

    Shipping rates for items from the shop will vary by service type and weight/size of order. Refer to the checkout page for accurate shipping and handling amounts. More shipping information can be found here.

  3. I haven't received my order. What now?

    Please review your shipping address on your order details to ensure all information is correct. For domestic orders with economy service, we can declare a package as lost or missing once it has been 30 days post shipment date. 

    Please note that it may take longer than usual for your order to arrive. International economy shipping service is experiencing transit and delivery delays due to Covid-19. Both shipping and customs processes are backlogged at this time. Because of this, we are not deeming orders lost in the normal 45 day period. We are asking for more time for these packages to make their way to you before declaring them lost.  If you never receive your package, we will absolutely honor our lost parcel policy. Please visit our shipping page for more shipping information.

  4. What if my item arrived damaged?

    If your order arrives with a damaged or defective item, please contact us here. We will be happy to take a look at your order and discuss options!